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Customer Success Associate, UK

Posted 11 days agoViewed

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💎 Seniority level: Entry

📍 Location: United Kingdom

🔍 Industry: Construction technology

🏢 Company: Aphex👥 11-50💰 $1,997,550 Seed 3 months agoConstructionSaaSSchedulingSoftware

🪄 Skills: Data AnalysisCustomer serviceAccount ManagementTrainingRelationship managementCustomer SuccessSaaS

Requirements:
  • You love to solve problems and help people.
  • You are keen to grow your career in Customer Success.
  • You are engaging, genuine, happy and patient.
  • You have strong communication and interpersonal skills.
  • You are proactive, organised, and eager to learn.
  • You enjoy problem-solving and finding creative solutions.
  • You are passionate about technology and its ability to improve industries.
Responsibilities:
  • Assist with setting up and deploying Aphex on major construction projects to ensure a smooth transition.
  • Encourage platform engagement through proactive communication, tailored training sessions, and data-driven insights.
  • Track key metrics, identify areas for improvement, and help design playbooks to improve project outcomes.
  • Develop strong connections with project teams to support account renewals and identify growth opportunities.
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