Workday HCM Support Analyst (Tier1/2)

View full description

Requirements:

• 1+ years' experience supporting Workday environments in areas like Workday Integrations and Workday Core HCM.
• Base knowledge of Workday business processes, organization structures, and security roles.
• Experience with integration tools such as EIB, Solution, and Object Transporter.
• Excellent verbal and written communication skills.
• Proven problem-solving abilities and commitment to client satisfaction.
• Advanced Microsoft Excel skills.

Responsibilities:

• Work independently with clients for day-to-day support of Workday.
• Assist with transactional support, testing, report development, data loading, and troubleshooting.
• Fulfill customer help desk requests and document issue resolutions.
• Properly escalate unresolved issues and ensure incident closure.
• Identify solutions and suggest process improvements.
• Execute tasks to meet service level agreements.