Customer Service Adviser, Personal Banking

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Requirements:

• Passionate about providing industry-leading customer experience.
• Great communication skills, empathetic listening, and clear responses.
• Resilient and able to handle emotionally charged situations.
• Understand regulatory requirements for customer interactions.
• Capability to context switch and manage various tasks effectively.
• Quick learner with a curious mindset.
• Effective at balancing customer needs with efficiency.
• Basic tech literacy; able to use a laptop and adapt to systems.

Responsibilities:

• You’ll be our customers’ first point of contact, ensuring their issues are resolved with minimal fuss.
• Handle a variety of customer inquiries including lost cards, app access, and gambling support.
• Provide empathetic support, build rapport, and direct customers to appropriate resources as needed.
• Help other areas during peak times as needed.