Engineering Support - Network Administrator

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Requirements:

• 5+ years of experience in a support or engineering capacity.
• 3+ years of customer support experience through Helpdesk-type roles.
• 3+ years of relevant network administration and management experience.
• 3+ years of virtualization and Linux administration experience.
• Familiarity and experience with Amazon Web Services (AWS).
• Experience with Infrastructure as code (specifically Terraform).
• Proficiency with SQL Database including basic querying.
• Familiarity with Virtualization technology (VMware and Hyper-V a plus).
• Understanding of enterprise network design and security.
• Experience with troubleshooting network problems (DNS, routing).
• Ability to use Linux to help troubleshoot.
• Proficient in Google Workspace, Slack, GitHub, Jira ticketing systems.

Responsibilities:

• Assistance with installation, modifications, ongoing support, and troubleshooting of client-facing agents or network connections.
• Be a technical resource as part of the client onboarding process.
• Assist with integrating client on-premise identity provider with Cleerly’s platform using SAML 2.0.
• Respond to internal team member requests for technical assistance.
• Conduct periodic upkeep and maintenance of operational functions for the internal team.
• Conduct administration for internal services and applications.