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Senior Customer Engineer (AUS)

Posted 8 days agoViewed

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💎 Seniority level: Senior, 3+ years

📍 Location: Australia

💸 Salary: 180000.0 - 275000.0 AUD per year

🔍 Industry: Developer Experience

🏢 Company: Cortex👥 251-500💰 $48,166,880 Series C about 2 years agoCustomer ServiceArtificial Intelligence (AI)Big DataAnalyticsInformation TechnologySoftware

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: PythonJavascriptDevOpsMicroservices

Requirements:
  • BS in Computer Science or related field, or equivalent work experience
  • 1+ year of experience working with scripting in JavaScript or Python
  • 1+ year of experience working with Cloud Architecture
  • Deep understanding of microservices and best SRE/DevOps practices
  • 3+ years of experience working in customer service/customer-facing experience
  • Ability to read code in one or more languages and make simple code changes
  • Excellent written and verbal communication skills
Responsibilities:
  • Respond to client requests and issues on our fast-paced team
  • Reproduce issues and dive deep into our ever-expanding platform
  • Help to onboard our customers
  • Educate customers on best practices within the developer space to ensure smooth onboarding, faster adoption, and seamless user experience
  • Build out documentation and knowledge-based articles
  • Drive product conversations based on needs and problems learned during client interactions
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