Technical Account Manager (Remote-USA Wide)

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Requirements:

• A minimum of 5 years previous Customer Support (pre/post sales) experience.
• Great customer-facing skills (email and over the phone).
• Basic understanding of cross-platform programming languages (e.g., Swift, React Native, Flutter).
• Familiarity with Software Development Kits (SDK) and mobile compilation.
• Understanding of SQL and ability to generate simple queries.
• Detailed working knowledge of HTML and at least two technologies (e.g., PHP, Java, JavaScript).
• Excellent analysis, troubleshooting, and debugging skills.
• Ability to manage workload and adapt to changing priorities.
• Strong communication skills, both written and verbal.

Responsibilities:

• Providing guidance and validation of software solutions for large companies.
• Testing and troubleshooting customer integrations including desktop/mobile fingerprinting and API integrations.
• Following software workflows and maintaining service functionality through testing and post-deployment.
• Escalating technical issues and responding to customer queries.
• Proactively notifying customers of service events.
• Documenting processes for future maintenance and upgrades.