Senior Community Strategist

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Requirements:

• 7+ years of experience driving community strategy (from how you grow to day-to-day management) with a proven track record of delivering results that ladder up to business goals.
• A true affinity for building relationships with your audience.
• A creative knack for the kinds of tactics and initiatives you could deploy in each phase of growth to fuel excitement and participation.
• A test, measure, iterate and scale approach to everything you do.
• A problem-solving mindset and “can do” attitude.

Responsibilities:

• Build and drive a comprehensive community growth, engagement and management strategies that ladder up to business, campaign and org-level goals.
• Establish community programs, focusing on turning the existing forum from a support function to a full-fledged community space.
• Drive fast and strategic experimentation, reporting on outcomes and scaling what works.
• Collaborate across the Content and Marketing org to deliver unique and delightful experiences to the community.
• Establish relationships with internal and external leaders to drive further content and engagement in the community space.
• Serve as the gatekeeper of the community space, providing company-wide guidance on how, when and why we show up for our community.