VP of Member Relations - US Based Remote Opportunity

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Requirements:

• Candidates must live in the United States.
• 12+ years of experience in customer service, account management, and/or constituent relations.
• 10+ years of experience as a people manager.
• Bachelor's degree in Business Administration, Higher Education, Non-Profit Management, or relevant field; or an equivalent combination of education and experience.
• Shape the overall corporate strategy and long-term vision with relevant expertise.
• Make critical decisions impacting the entire organization.
• Skilled at managing change for a large team.
• Knowledgeable of sales and account management systems and best practices.
• Success in documenting business plans, and creating financial models to support plans.
• Ability to define complex problems and arrive at innovative solutions.
• Experience with the college admission process is ideal.

Responsibilities:

• Reporting to the Senior Vice President of Constituent Engagement, the Vice President of Member Relations leads efforts to strengthen and evolve Common App's partnerships with member institutions and partners.
• This role ensures that over 1,100 member institutions and partners derive exceptional value from Common App’s products and services, enabling them to achieve their admissions and enrollment goals.
• The Vice President oversees the Member Relations team, driving a strategic vision for member engagement, satisfaction, and retention while fostering the adoption of innovative solutions that address the evolving needs of a diverse membership.
• The Vice President collaborates with internal teams to ensure member feedback informs product strategy and service enhancements and manages the Applications Advisory Committee to align Common App’s offerings with member needs.
• As a key member of the executive team, this role is responsible for shaping corporate strategy, advancing a culture of inclusivity, and representing the organization in industry forums.