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Customer Engineer Sr Manager

Posted 9 days agoViewed

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💎 Seniority level: Manager, 5 years

📍 Location: California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Missouri, North Carolina, New Jersey, New Hampshire, New York, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin

💸 Salary: 127357.0 - 143277.0 USD per year

🔍 Industry: Corporate wellness

🏢 Company: Wellhub

🗣️ Languages: English, Spanish

⏳ Experience: 5 years

🪄 Skills: OAuthTechnical support

Requirements:
  • 5 years of proven experience as a technical sales professional.
  • Knowledge of SAML, OAuth, and JWT Single Sign-On implementations.
  • Ability to communicate in English; Spanish is a plus.
  • Experience with SFTP and file transformation.
  • Strong knowledge of information security concepts, requirements, and due diligence processes.
  • Experience with APIs and integration for a SaaS platform.
  • Basic understanding of enterprise business systems like Payroll and HR systems.
  • Strong written and verbal communication skills.
  • Flexibility and willingness to complete tasks.
  • Desire to learn and grow technically and in business.
  • Thorough understanding of integration methodologies and technologies.
  • Analytical and problem-solving skills in fast-paced environments.
  • Passion for documentation including diagrams and standards.
Responsibilities:
  • Work with clients to integrate Wellhub into their systems for efficient sales cycles.
  • Handle client information security due diligence reviews.
  • Drive enhancements by providing innovative designs and requirements to Product Management.
  • Conduct meetings with stakeholders to align on platform capabilities and project releases.
  • Serve as the primary contact for the client’s technology team.
  • Identify and resolve integration and implementation issues.
  • Provide implementation scheduling and advice as a technical consultant.
  • Maintain high client satisfaction through responsive customer service.
  • Document solutions for integration issues.
  • Teach best practices for implementation and configuration of the Wellhub platform.
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🔥 Customer Engineer Sr Manager
Posted 9 days ago

📍 California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Missouri, North Carolina, New Jersey, New Hampshire, New York, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin

💸 127357.0 - 143277.0 USD per year

🔍 Corporate wellness

  • 5 years of proven experience as a technical sales professional.
  • Knowledge of and experience with SAML, OAuth, and JWT Single Sign-On implementations.
  • Languages: English; Spanish is a plus.
  • Knowledge of SFTP and file transformation.
  • Knowledge of key information security concepts and due diligence processes.
  • Experience with APIs and SaaS platform integrations.
  • Basic understanding of enterprise business systems (e.g., Payroll and HR systems).
  • Strong communication and interpersonal skills.
  • Flexibility and willingness to complete tasks.
  • Drive to learn and grow technical and business skills.
  • Thorough understanding of integration concepts and methodologies.
  • Ability to leverage analytical and problem-solving skills.

  • Work with clients and technology teams for integration.
  • Act as the first point of contact for client information security reviews.
  • Drive enhancements by providing new requirements to Product Management.
  • Conduct meetings with stakeholders to align project releases.
  • Use best practices for problem resolution and customer relationship management.
  • Identify and resolve issues during integration and activation.
  • Provide technical consulting and maintain high client satisfaction.
  • Document solutions for integration problems and create training materials.

OAuthDocumentationClient relationship managementTechnical support

Posted 9 days ago
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