Associate Account Manager - USA

Posted 10 days agoViewed

💎 Seniority level: Middle, 3+ years

📍 Location: California, Colorado, Florida, Georgia, Idaho, Illinois, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Vermont, Virginia, Washington

💸 Salary: 60000.0 - 94000.0 USD per year

🔍 Industry: SaaS, Identity Verification (IDV/IDVaaS)

🏢 Company: Veriff👥 501-1000💰 $100,000,000 Series C almost 3 years ago🫂 Last layoff over 1 year agoArtificial Intelligence (AI)Fraud Detection Information Technology Cyber Security Identity Management

⏳ Experience: 3+ years

🪄 Skills: Data AnalysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAccount ManagementCross-functional collaborationStakeholder managementSaaS

Requirements:

3+ years experience as a CSM/AM within the SaaS industry.
Previous experience with analytical tools and driving data-driven performance assessments.
Track record of meeting or exceeding quotas and positive customer feedback.
Successful partnerships with clients and stakeholders for product utilization.
Experience in collaborating with Account Executives, Solutions Engineers, Customer Support, and Product Teams.

Responsibilities:

Developing trust and relationships with customers.
Ensuring growth and product utilization within the customer base.
Understanding customer needs and requirements thoroughly.
Expanding existing customer relationships by proposing suitable solutions.
Serving as a communication link between customers and internal teams.
Ensuring timely delivery of Veriff services based on customer needs.
Resolving customer issues and complaints to maintain trust.
Communicating progress of initiatives to stakeholders.
Assisting with challenging customer requests or issue escalations.

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