Senior Professional Services Operations Analyst

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Requirements:

• Bachelor’s degree required, preferably in Finance, Accounting, Statistics, or Business Management.
• Demonstrated progressive experience in Professional Services Operations or similar roles.
• Experience with PSA tools like NetSuite OpenAir or FinancialForce recommended.
• Previous experience in a data-driven, analytics-centric role.
• Working understanding of Professional Services cost structures strongly preferred.
• Strong experience with Google suite and Microsoft Excel, including pivot tables and data analysis.
• Excellent communication and presentation skills.
• Ability to work East Coast North American hours (3x/week).
• Ability to travel once/twice a year to North American or Indian Headquarters.

Responsibilities:

• Support the day-to-day operations of the PS team, ensuring all processes run smoothly.
• Implement best practices for metrics tracking, such as weekly reporting reviews.
• Contribute to policy and procedure documentation.
• Identify opportunities for process enhancements.
• Establish quality standards for PS deliverables.
• Create and maintain documentation across PSOps.
• Maintain PSA processes while supporting updates.
• Collaborate with leadership to provide financial and resource management reports.
• Develop and publish key metrics related to projects.
• Support staff in understanding revenue and project hours.
• Provide operational status updates to leadership.
• Participate in revenue recognition and close activities.
• Support weekly timesheet reviews and utilization tracking.
• Liaise between PS and Finance.
• Ensure effective onboarding for new PS team members.