Senior Engagement Manager (Remote, Spain)

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Requirements:

• 3+ years Engagement Management/ Project Management experience in the technology space.
• 2+ years of experience in technology/software pre-sales or technical consulting.
• Ability to manage multiple projects simultaneously and thrive in a fast-paced environment.
• Strong problem-solving and critical-thinking abilities.
• High level of business acumen and ability to translate client needs into actionable solutions.
• Working knowledge of project management tools and methodologies (e.g., Rocketlane, Jira) and CRM systems (e.g., Salesforce, PlanHat).
• Certification in Project Management (PMP, Agile, etc.) is a plus.
• Excellent presentation skills with comfort speaking to customers and executives.

Responsibilities:

• Manage a diverse portfolio of customer projects, providing oversight and execution of project deliverables, resource management, completion of milestones, and escalation management.
• Lead the planning, execution, and delivery of customer projects, ensuring alignment with customer expectations and business goals.
• Coordinate cross-functional teams (e.g., operations, partners, sales) to deliver projects on time and within scope.
• Monitor project progress, manage risks, and resolve issues and escalations in a timely manner.
• Prepare and present regular project status reports to customers, highlighting progress, outcomes and next steps.
• Work with customers to define project scope and objectives that align with their strategic goals.
• Facilitate regular team meetings, providing guidance and support to ensure successful project outcomes.
• Analyze customer feedback and data to inform decision-making and continuous improvement efforts.
• Use data-driven insights to recommend enhancements to customer strategies or engagement approaches.
• Review and monitor regional resource availability to maximize utilization for project staffing.
• Work collaboratively with a global team of engagement managers to streamline operational processes and effectively scale the business.