Associate Technical Account Manager (TAM)

Posted 10 days agoViewed

💎 Seniority level: Entry, 2+ years

📍 Location: United States

💸 Salary: 65000.0 - 75000.0 USD per year

🔍 Industry: SaaS

🏢 Company: ActivTrak👥 101-250💰 $50,000,000 Series B about 4 years agoInformation Services Business Intelligence SaaS Information Technology Software

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: PythonSQLCloud ComputingMicrosoft AzureMicrosoft Power BITableauNetworkingTroubleshootingActive listeningCross-functional collaborationTechnical support

Requirements:

2+ years of experience in customer-facing technical support roles.
Advanced experience troubleshooting web applications and both Windows and MacOS operating systems.
SQL and Python scripting experience.
Knowledge in networking, including Routing, Firewalls, Proxies, and cloud security.
Familiarity with system management applications like GPO, cloud services such as Azure AD, Intune, BigQuery.
Familiarity with BI applications such as PowerBI, Tableau, Google Looker Studio.
Exceptional communication and presentation skills.

Responsibilities:

Manage the support ticket queue for assigned accounts by employing active listening to understand customer scenarios.
Lead cross-functional collaboration to deliver troubleshooting and tailored solutions.
Relay customer feedback for product improvement.
Create and monitor high-severity engineering tickets, ensuring proper impact analysis and advocating for customers.
Communicate clearly and frequently throughout the support process.
Prepare and present Health and Configuration Checks.
Collaborate with Sales and Success teams to deliver impactful customer engagements.

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