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Manager, Customer Complaint Compliance

Posted 11 days agoViewed

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💎 Seniority level: Manager, 10+ years

🔍 Industry: Insurance

🏢 Company: Fidelity & Guaranty Life Insurance Company

🗣️ Languages: English

⏳ Experience: 10+ years

Requirements:
  • Bachelor’s degree is required.
  • 10+ years of experience in an insurance Compliance or Operational role.
  • Preference for insurance/financial industry designations or completed coursework in Compliance, Ethical, or Anti-Fraud designations.
Responsibilities:
  • Manage the Customer Complaint Compliance Team including setting objectives, managing performance, and providing guidance.
  • Ensure thorough and timely investigation of complaints from annuity and life insurance clients.
  • Support team members in investigating and reviewing customer complaints.
  • Identify and track complaints related to Agent Monitoring issues.
  • Manage and report on the Customer Complaint database.
  • Draft responses to customers about complaint resolutions.
  • Develop and maintain departmental policies and procedures.
  • Address inquiries and audits from state Departments of Insurance.
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