Client Operations Associate - Recruitment Industry (Remote)

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Requirements:

• Outgoing Personality: An extroverted individual who excels in building relationships.
• Highly Intelligent: Quick learner with the ability to understand complex concepts.
• Tech-Savvy: Proficient with modern software tools and quick to adapt to new technologies.
• Excellent Communicator: Strong verbal and written communication skills.
• Proactive & Solution-Oriented: Ability to identify issues independently and implement effective solutions.
• Flexible Schedule: Willingness to work some evenings when necessary to engage with international partners.

Responsibilities:

• Handle inbound emails from leads promptly and professionally.
• Engage with potential clients to understand their needs and align them with our solutions.
• Use CRM (HighLevel and ClickUp) to track and manage data effectively.
• Collaborate with the operations team to ensure seamless workflow.
• Track and analyze customer success metrics and assess customer satisfaction.
• Review sales call recordings for performance evaluation and provide feedback.
• Identify and establish partnerships with recruitment companies, primarily in Europe.
• Collaborate with leadership on sales strategy development.