Field Service Technician (Louisville)

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Requirements:

• Associate’s or Bachelor’s degree is preferred, but equivalent experience and aptitude are also valued.
• Minimum of 1+ year of experience in a similar hands-on technical role or demonstrable technical aptitude.
• Familiarity with basic electrical and electronic schematics is highly advantageous.
• Proficient with mechanical tools, meters, and electrical testing equipment.
• Self-motivated, with a strong problem-solving ability in both independent and customer-facing scenarios.
• Excellent interpersonal and communication skills to effectively collaborate with internal teams and external customers.
• Proficient English written and verbal communications skills required to collaborate effectively with internal and external teams.

Responsibilities:

• Perform on-site preventive maintenance for robots and charging stations.
• Manage and nurture on-site customer relationships, ensuring smooth robotic operations.
• Troubleshoot and execute on-site repairs, including preparation and necessary equipment management.
• Assist customers with handling non-hardware-related escalations on-site.
• Analyze robot data to identify early signs of component degradation.
• Complete service reports and manage support tickets in Salesforce.
• Provide additional off-site technical support as required.