Solutions Delivery Manager (EMEA)

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Requirements:

• 5+ years of experience in a Technical Solutions Delivery role (or similar capacity), managing customer accounts and/or technical delivery projects in enterprise software.
• Enterprise software industry experience in data management, data integration, data warehousing, ETL/ELT, AI/ML or other surrounding data markets.
• Customer centric mentality and a customer-first approach to all interactions.
• Strong communication skills across technical, non-technical and Executive audiences.
• Ability to thrive in an ambiguous environment, adjust priorities, and maintain analytical focus.

Responsibilities:

• Own a portfolio of global customer accounts, providing technical guidance and support across all phases of the customer journey.
• Develop customized deployment and enablement plans that align with each customer’s specific needs and objectives.
• Serve as the initial point of contact for customer inquiries and issues related to the Anomalo software.
• Track and report on overall customer health, delivering frequent updates to key stakeholders.
• Collaborate closely with Sales to identify and execute on expansion opportunities.
• Deliver proactive support to drive adoption through regular office hours, product feature reviews, and quarterly technical health audits.