ApplyCustomer Insight Lead
Posted about 1 month agoViewed
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💎 Seniority level: Lead, 4+ Years in Customer Insight/Research
📍 Location: United Kingdom
🔍 Industry: DTC pet supplements
🏢 Company: PetLab Co.
🗣️ Languages: English
⏳ Experience: 4+ Years in Customer Insight/Research
🪄 Skills: Data AnalysisCross-functional collaborationMarket ResearchData visualizationStakeholder managementCRM
Requirements:
- 4+ Years in Customer Insight/Research experience, preferably in consumer-facing businesses.
- Strong analytical skills with the ability to interpret quantitative and qualitative data.
- Proactive communication skills for translating customer feedback into actionable recommendations.
- Empathetic understanding of customer behavior and needs.
- Extensive eCommerce experience, particularly in DTC and subscription business.
Responsibilities:
- Driving Creative Success in Paid Media and Acquisition channels by utilizing customer insights to uncover effective messaging.
- Optimizing Retention Strategies with CRM and Product through analysis of customer journey and feedback.
- Identifying opportunities to enhance retention and increase lifetime value (LTV).
- Building a continuous insight system by synthesizing diverse data sources.
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