Customer Service Agent (Call, Email & Chat)

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Requirements:

• At least two years of customer service experience for English-speaking businesses.
• Exceptional telephone manners, active listening, and verbal/written communication skills.
• Proficiency with CRM software, specifically Shopify.
• Ability to multitask and strong time management skills.
• Robust eCommerce or Retail customer service background.
• Genuine care for customers and clients.
• Sales-oriented approach is a plus.
• Social media management experience is a plus.
• At least six months of work-from-home experience is a plus.

Responsibilities:

• Convert calls/emails or chats into sales by providing world-class customer service.
• Protect company's, clients', and visitors' information.
• Work collaboratively with the team to achieve individual and team goals.
• Engage in continuous learning through self-paced and group training.
• Ensure the right equipment and proper workspace for productivity.