Manager, Web Operations

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Requirements:

• 2+ years experience managing a team, preferably with similar duties.
• Advanced knowledge and experience creating, deploying, and updating websites using HTML/CSS and Javascript.
• A positive attitude and a drive to win.
• Capacity to juggle multiple projects and prioritize appropriately.
• Willingness to work hands-on alongside the team.
• Curiosity and capability to solve complex problems, often through self-education.
• Continuous improvement mindset.
• Excellent written, verbal, and project management skills.
• Ability to work cross-functionally in a dynamic environment.
• Must be eligible to work in the United States.

Responsibilities:

• Manage a team and ensure they are providing high-quality work and achieving pre-determined KPIs and goals.
• Identify and escalate issues requiring Engineering to Product for prioritization.
• Ensure new client website implementations are completed with high quality and efficiency.
• Define and iterate on website onboarding and support processes.
• Handle web-related client escalations with the best interest of the client and the business.
• Perform website migration activities, updates, QA work, and identify issues via support tickets.
• Assist, evaluate, and offer feedback to team members regularly.
• Review client website performance and coordinate with Customer Success for improvement.