HR People Operations Analyst - Portuguese and English speaker - MX | REMOTE

Posted 20 days agoViewed

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💎 Seniority level: Entry, At least one year

📍 Location: Mexico

🔍 Industry: Taste, scent, and nutrition

🏢 Company: IFF_Careers

🗣️ Languages: Portuguese, English, Spanish

⏳ Experience: At least one year

🪄 Skills: HR ManagementCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentationMicrosoft Office SuiteData management

Requirements:

Fluent in Portuguese, English, and Spanish.
Minimum of one year of experience in HR Shared Services or HR operations.
Excellent customer service skills and a strong desire to resolve issues.
Understanding of human resources policies, procedures, and benefits.
Ability to effectively prioritize tasks and maintain customer satisfaction.
Proficiency in Microsoft Office tools (Excel, PowerPoint, Word) and typing.
Experience with case management systems and HCM systems is preferred.
Excellent written and verbal communication skills.

Responsibilities:

Resolve employee and manager inquiries as the first point of contact.
Process HR requests and identify opportunities for improvement.
Provide consistent customer service and solutions based on a knowledge base.
Educate employees and managers on available HR resources and self-service tools.
Ensure the accuracy of employee information and HR data integrity.
Support peers in problem resolution and effective use of knowledge tools.

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