Product Support Specialist

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Requirements:

• Bachelor's degree in a relevant field such as computer science, Accounting, or equivalent work experience.
• Demonstrated proficiency in ERP systems, accounting software, or MS Access.
• Strong problem-solving abilities and excellent customer service skills.
• Ability to analyze data, identify patterns, and manage time effectively.
• Strong documentation skills and the ability to collaborate in a team environment.
• Experience with Salesforce Service Cloud CRM is preferred.

Responsibilities:

• Providing ongoing support to clients by addressing inquiries related to the ERP software.
• Educating end-users on system functionality and demonstrating key features.
• Identifying root causes of recurring incidents and conducting trend analyses.
• Assisting clients with software upgrades and maintaining system audits.
• Planning software customizations and ensuring effective communication about changes.
• Documenting support tickets and contributing to a support knowledge base.
• Participating in process reviews and suggesting service improvements.