Customer Support Manager (Bandung)

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Requirements:

• Minimum of one year in customer service, preferably within an IT company or call center.
• Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous.
• Excellent communication skills and willingness to work in a team.
• Analytical mindset with the ability to make data-driven decisions.
• Skills for solving work tasks and optimizing processes.
• Results-oriented approach and ability to work in a dynamic environment.
• Proficient in Bahasa Indonesian as a native language, and advanced level of English.
• Proficient in using CRM and computer software (JIRA).
• Knowledge of ticket and helpdesk systems would be advantageous.

Responsibilities:

• Guide hoteliers on navigating the Exely Solutions effectively.
• Provide activation and training about solutions to ensure smooth onboarding of hoteliers.
• Offer strong and timely support by addressing hoteliers queries through calls and emails.
• Manage hoteliers feedback and escalate it to the relevant department.
• Ensure solutions are functioning accurately on the hotelier's end and oversee timely resolution of requests.