Support Specialist I (Remote)

Posted 2 months agoViewed

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💎 Seniority level: Entry

📍 Location: Salt Lake City, UT area

💸 Salary: 21.0 - 23.0 USD per hour

🔍 Industry: FinTech

🗣️ Languages: English

🪄 Skills: Communication SkillsCollaborationProblem SolvingCustomer serviceMentoringAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentationEmpathyVerbal communicationCustomer support

Requirements:

This role is required to be located within the greater Salt Lake City, UT area.
Passionate about customer support and the role it plays in a customer-centric team.
Ability to communicate technical problems in a clear and tactful way.
Strong verbal and written communication skills.
Empathy, diplomacy, tact, and poise under pressure when addressing customer issues.

Responsibilities:

Effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat.
Compose thoughtful, personalized responses for a variety of customer requests.
Triage incoming requests and identify trends in customer issues to flag for the team.
Identify, reproduce, and document bugs for the Engineering teams.
Make active contributions to help achieve team goals and successes.
Contribute to the ongoing learning and success of the team and company through mentorship and collaboration.

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💸 $21.00 - $23.00 per hour

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🔧 Requirements

This role is required to be located within the greater Salt Lake City, UT area.
Passionate about customer support and about the role it plays in making a customer-centric team successful.
Ability to communicate technical problems in a clear and tactful way.
Strong verbal and written communication skills.
Empathy, diplomacy, tact, and poise under pressure when working through customer issues.

💡 Responsibilities

Effectively resolve customer inquiries in a considerate and timely manner via, email, phone, and chat.
Compose thoughtful, personalized responses for a variety of customer requests.
Triage incoming requests and spot trends in customer issues to flag for the rest of the team.
Identify, reproduce, and document bugs for the Engineering teams.
Make active contributions to help achieve team goals and successes.
Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship and collaboration, and by aiding in documentation.

Communication SkillsAnalytical SkillsCollaboration

Posted 4 months ago

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