Application Support Specialist

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Requirements:

• High school diploma or equivalent.
• Fluency in English with professional communication skills.
• Minimum of 1-2 years of experience in a professional office.
• Knowledge of long-term Medicaid processing and eligibility rules.
• Demonstrated ability to understand financial assets.
• Experience with complex problem solving and teamwork.
• Strong organizational skills and ability to meet deadlines.
• Experience with file and document management and proficient in Google Suite.

Responsibilities:

• Manage Medicaid long-term care applications under guidance of the Medicaid Team Manager.
• Process applications efficiently adhering to eligibility guidelines.
• Communicate with clients and participate in team meetings.
• Follow up with agencies on application status and respond to information requests.
• Research policies and advocate for clients during appeals.