Deliverability and Compliance Specialist

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Requirements:

• 2+ years of customer support experience.
• 1+ years of deliverability support experience.
• Experience with the email deliverability landscape (mailbox providers, blocklists, etc.).
• Understanding of email authentication (SPF, DKIM, DMARC).
• Understanding of spam traps, list health, sender reputation, and email compliance.
• Bachelor’s degree preferred.
• Exceptional communication and relationship-building skills.
• Creator-focused mindset and motivated to help creators succeed.
• Desire to produce content and attend deliverability events.
• Comfortable working in a 100% remote environment.

Responsibilities:

• Providing quick and high-quality support for all deliverability support tickets and escalations.
• Monitoring all accounts to ensure compliance and providing support to customers when needed.
• Helping build Kit’s reputation in the deliverability space by creating educational content, among other strategies.
• Training members of the general support team on key deliverability concepts.
• Creating documentation and blog posts to support customers with deliverability.
• Assisting with account approvals to provide excellent support while maintaining Kit’s reputation.
• Performing deliverability audits for high-value accounts.
• Blocklist monitoring and remediation.
• Spam trap monitoring and outreach.
• Remediation of any delivery issues by communicating with mailbox providers and other industry contacts.
• Active participation and representation at M3AAWG meetings.
• Collaborating with product and engineering to improve features and processes.