Carrier Sales Manager

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Requirements:

• 5+ years of customer-facing account management, customer service, or brokerage operations experience.
• 3+ years of experience managing customer-facing employees preferred.
• Knowledge and experience in managing Truckload (TL), Less-than-Truckload (LTL), and other transportation modes.
• Excellent verbal and written communication skills.
• Ability to work independently while fostering a team environment.
• Capacity to thrive in a fast-paced environment with a sense of urgency.
• Strong attention to detail, problem-solving, and follow-up skills.
• Ability to establish priorities and manage multiple activities to meet deadlines.
• Strong interpersonal skills to work effectively with various stakeholders.

Responsibilities:

• Manage daily workload of Carrier Sales Representatives and ensure adherence to Ascent processes.
• Act as the primary escalation point for customer issues, providing support to CS Representatives.
• Monitor and report on key performance metrics, coordinating with leadership.
• Identify developmental objectives for team members and create plans for their progress.
• Collaborate with other departments to meet customer needs and grow carrier relationships.
• Cover available loads and utilize the quoting process effectively.
• Resolve carrier issues and recommend improvements to service.
• Maintain and update carrier profiles, staying current on industry trends.
• Participate in team initiatives and uphold company guiding principles.