Customer Onboarding Associate (French-speaking)

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Requirements:

• Customer phone assisting experience.
• Mastery of communication skills with structured and clear speech.
• Ability to explain complex concepts simply.
• A pedagogical approach and a passion for educating others on new technologies.
• Organized, dynamic with a strong sense of service and excellence.
• Experience working in ambitious team projects.
• Bilingual in French, with professional proficiency in English.
• Professional level proficiency with Excel.

Responsibilities:

• Onboard manufacturers by helping them create accounts and guiding them through platform processes.
• Record, adapt and conduct webinars while answering user questions in live sessions.
• Track all user interactions in Salesforce, ensuring accurate information is provided.
• Provide feedback for new functionalities and suggest platform improvements.
• Interact with support and technical teams about bugs and issues through Jira and Confluence.
• Lead weekly meetings with retailers to discuss use cases and progress.