Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Technical Account Manager, Scaled CX, WordPress VIP

Posted about 1 month agoViewed

View full description

💎 Seniority level: Manager

💸 Salary: 85000.0 - 130000.0 USD per year

🔍 Industry: Content management platform

🏢 Company: Automattic Careers

🗣️ Languages: English

Requirements:
  • Experience with digital engagement platforms and automation tools.
  • Demonstrated ability to analyze data and make data-driven decisions.
  • Experience developing scalable customer programs and engagement playbooks.
  • Proven track record delivering webinars, training sessions, and educational content.
  • Strong written and verbal communication skills for technical and non-technical audiences.
  • Strategic customer success and retention experience.
  • Demonstrated ability to translate customer feedback into actionable insights.
Responsibilities:
  • Drive product adoption through webinars, digital content, office hours, and targeted training campaigns.
  • Use automation and data insights to proactively identify and engage customers based on product usage and lifecycle position.
  • Create digital engagement campaigns including drip-feed journeys, newsletters, and triggered email workflows.
  • Analyze customer data to measure success, prioritize outreach, and improve enablement content.
  • Build and execute playbooks for customer engagement and risk mitigation in collaboration with Relationship Managers.
  • Serve as customer advocate while working cross-functionally with Marketing, Product, and Sales teams.
  • Optimize customer experience through automated workflows and digital tools.
  • Define and track customer success metrics using technology and data-driven processes.
Apply

Related Articles

Remote Job Certifications and Courses to Boost Your Career

Posted 5 months ago

Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?

How to Balance Work and Life While Working Remotely

Posted 5 months ago

Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.

Weekly Digest: Remote Jobs News and Trends (August 11 - August 18, 2024)

Posted 5 months ago

Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.

How to Onboard Remote Employees Successfully

Posted 5 months ago

Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.

Remote Work Statistics and Insights for 2024

Posted 5 months ago

The article explores the current statistics for remote work in 2024, covering the percentage of the global workforce working remotely, growth trends, popular industries and job roles, geographic distribution of remote workers, demographic trends, work models comparison, job satisfaction, and productivity insights.