Implementation Manager

Posted 2 months agoViewed

💎 Seniority level: Manager, 3 years

📍 Location: Canada

🔍 Industry: SaaS, Marketing Automation

🗣️ Languages: English

⏳ Experience: 3 years

🪄 Skills: Project ManagementTrainingRelationship managementCustomer SuccessSaaS

3 years experience in Customer Success, Implementations or equivalent role.
Exposure to project management including the ability to manage complex tasks, budgets, and milestones.
Exceptional communication skills both written and verbal.
Experience with running group training sessions or adult learning.
Ability to develop meaningful relationships with clients and understand their needs.
Problem-solving skills and the ability to think outside the box.
Excellent multi-tasking skills.
Experience with SaaS products, Emails, Landing Pages and Marketing Operations is an asset.
Familiarity with Marketo, Salesforce Pardot, Salesforce Marketing Cloud, Eloqua or other MAP tools is an asset.
Proven track record of successfully managing a book of clients and delivering results.

Be the lead point of contact for helping new clients familiarize with Knak through our implementation process.
Provide best practice advice, thought leadership and expertise to clients.
Develop expert knowledge of Knak and integration partners to answer technical questions.
Work closely with other stakeholders to ensure implementation success.
Ensure projects are completed on time and to high quality.
Empower user adoption and solidify company brand through client interactions.
Maintain success measures such as Time to Value and Customer Satisfaction.

Posted 2 months ago

📍 Canada, Colombia, Spain

🔧 Requirements

Minimum 3–5 years of experience in project management or implementation roles, ideally in SaaS startups.
Proven experience with HubSpot, including CRM integration and customization.
Ability to manage projects in high-growth, early-stage startup environments.
Fluent in English, with exceptional written and verbal communication skills.
Strong organizational abilities and problem-solving skills.

💡 Responsibilities

Develop and manage detailed implementation plans, ensuring adherence to budgets and deadlines.
Lead the design, configuration, and deployment of HubSpot solutions.
Ensure seamless integration of HubSpot with existing systems.
Coordinate with cross-functional teams to facilitate project execution.
Oversee technical aspects like data migration and API integrations.
Create and deliver training sessions for end-users.
Provide post-implementation support.

Project ManagementCRM

Posted 2 months ago