Customer Success Representative (AI Tech StartUp)

Posted 17 days agoViewed

📍 Location: Philippines, EST, NOT STATED

💸 Salary: 1300.0 - 1500.0 USD per month

🔍 Industry: SaaS in the construction industry

🏢 Company: Pearl👥 251-500💰 Angel almost 6 years agoE-Commerce Sports

🗣️ Languages: English

🪄 Skills: Communication SkillsCustomer serviceWritten communicationMultitaskingEnglish communication

Excellent written and spoken English communication skills.
Experience using Slack and Intercom (highly valuable).
Technical troubleshooting skills with the ability to learn and adapt to new systems.
Confidence and professionalism in video calls.
Strong multitasking abilities.
A curious mindset with a drive for continual learning.
Prior experience in customer success or similar roles is nice to have.
Familiarity with SaaS products and basic technical workflows is nice to have.

Act as the first point of contact for customer inquiries, providing timely support.
Troubleshoot technical issues and collaborate cross-functionally for resolutions.
Conduct video calls for real-time assistance and relationship building with users.
Maintain responsiveness to customer concerns.
Collaborate to identify trends in feedback and enhance user experience.
Provide resources to help customers maximize product value.
Document FAQs and troubleshooting guides based on user interactions.