Customer Success Associate - AUS

Posted 23 days agoViewed

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💎 Seniority level: Entry, Some experience or knowledge is a bonus, eagerness to learn is essential.

📍 Location: Australia

🔍 Industry: Construction software

🏢 Company: Aphex👥 11-50💰 $1,997,550 Seed 3 months agoConstruction SaaS Scheduling Software

⏳ Experience: Some experience or knowledge is a bonus, eagerness to learn is essential.

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:

Love for problem-solving and helping others.
Strong desire to learn about Customer Success.
Engaging, genuine, patient, and happy demeanor.
Excellent communication skills.
Experience in customer success or sales-related roles is a plus.
Experience in fast-moving SaaS businesses is beneficial.
Basic knowledge of construction is advantageous but eagerness to learn is most important.

Responsibilities:

Onboarding and activating users on the platform.
Setting up and deploying the platform across major infrastructure projects for optimal impact.
Monitoring project health and designing playbooks for positive outcomes.
Building ground-level relationships to support account renewals and growth.

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