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Customer Support Specialist (Remote) - India

Posted 23 days agoViewed

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💎 Seniority level: Entry, Previous experience providing support through live chats

📍 Location: India

🔍 Industry: Ed-Tech

🏢 Company: Preply👥 501-1000💰 $42,000,000 Series C over 1 year agoEducationEdTechE-LearningLanguage LearningTutoring

🗣️ Languages: English

⏳ Experience: Previous experience providing support through live chats

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentationTeamworkFluency in EnglishEmpathyVerbal communication

Requirements:
  • Previous experience providing support through live chats.
  • Fluency in English.
  • Strong technical and analytical skills.
  • Ability to provide proactive and innovative solutions.
  • Outstanding written and verbal skills.
  • Ability to understand customer's needs.
  • Ability to work in teams.
  • A customer-centric, empathetic mindset with excellent listening skills.
  • Ability to focus on what counts, creating simple solutions to deliver fast results.
  • A passion for learning and desire for self-improvement.
Responsibilities:
  • Answer customers’ questions and resolve any issues they may be facing.
  • Identify problem areas and flag them to the concerned team.
  • Ensure customer satisfaction and work on collecting and tracking user's feedback.
  • Work closely with the product teams to resolve issues and share customer feedback.
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  • Previous experience providing support through live chats.
  • Fluency in English.
  • Strong technical and analytical skills.
  • Ability to provide proactive and innovative solutions.
  • Outstanding written and verbal skills.
  • Ability to understand customer's needs.
  • Ability to work in teams.
  • A customer-centric, empathetic mindset with excellent listening skills.
  • An ability to focus on what counts, creating simple solutions to deliver fast results.
  • A passion for learning and desire for self-improvement.

  • Answer customers’ questions and resolving any issues that they may be facing.
  • Identify problem areas and flag them to the concerned team.
  • Ensure customer satisfaction and work on collecting and tracking user's feedback.
  • Work closely with the product teams to resolve issues and share customer feedback.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentationEmpathy

Posted 29 days ago
Apply