Customer Support Specialist (Remote)

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Requirements:

• Previous experience providing support through live chats.
• Fluency in English.
• Strong technical and analytical skills.
• Ability to provide proactive and innovative solutions.
• Outstanding written and verbal communication skills.
• Ability to understand customer's needs.
• Ability to work in teams.
• A customer-centric, empathetic mindset with excellent listening skills.
• An ability to focus on what counts, creating simple solutions to deliver fast results.
• A passion for learning and desire for self-improvement.

Responsibilities:

• Answer customers’ questions and resolve any issues they may be facing.
• Identify problem areas and flag them to the concerned team.
• Ensure customer satisfaction, and work on collecting and tracking user's feedback.
• Work closely with the product teams to resolve issues and share customer feedback.