Services Solution Consultant

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Requirements:

• 3+ years of experience in SaaS software, services consulting, or a related field.
• Experience with SaaS software solutions, preferably in the legal industry.
• Strong problem-solving skills and creative thinking ability.
• Excellent communication and interpersonal skills for technical information dissemination.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong time management skills with the ability to handle multiple objectives.
• Familiarity with SaaS software data migration, ETL operations, and related projects.
• Knowledge of SQL and other programming languages is a plus.

Responsibilities:

• Reduce risk associated with the alignment gap between client needs, expectations, and solution delivery.
• Work closely with sales representatives to understand client needs and answer questions related to onboarding, implementation, and professional services solutions.
• Inspire client confidence in onboarding & implementation packages and best practices.
• Act as an Onboarding & Services pricing subject matter expert for Sales.
• Collaborate with project managers and development teams to ensure successful onboarding, implementation, and data migration for clients.
• Develop SOWs to align with client needs and articulate solutions.
• Participate in client meetings to discuss solutions and address technical questions.
• Coordinate hand-off from sales to the onboarding & implementation team.
• Maintain deep understanding of software capabilities to effectively communicate with clients.
• Provide feedback to the development team on client needs and potential enhancements.
• Stay up-to-date on legal practice industry trends and best practices.