Technical Support Engineer, Federal Government Customers

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Requirements:

• 2+ years of experience in a customer-facing technical support role.
• Experience working with REST APIs.
• Understanding of engineering frameworks for distinguishing configurations versus limitations.
• Strong written and verbal communication skills for explaining complex technical concepts.
• Ability to troubleshoot, document, and communicate bugs effectively.
• Passionate about AI and complex technologies with a desire to learn.
• Ability to thrive in a fast-paced, start-up environment.
• Bachelor’s degree in Information Technology, Computer Science, Engineering or equivalent.
• U.S. citizenship is required.

Responsibilities:

• Engage with federal customers to provide technical support and timely resolutions.
• Collaborate with engineering teams to solve complex conversational ML issues.
• Serve as the first line of defense in troubleshooting customer support requests.
• Identify root causes of behaviors and resolve problems efficiently.
• Document recurring customer issues and solutions in the knowledge base.
• Analyze logs (Kibana, logDNA) to quickly address customer issues.
• Integrate Moveworks solutions into customer platforms securely.