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Principal Solutions Engineer

Posted 25 days agoViewed

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💎 Seniority level: Principal, 7+ years

📍 Location: US

🔍 Industry: Artificial Intelligence, Contact Center Solutions

🏢 Company: Cresta👥 101-250💰 $125,000,000 Series D about 1 month agoAutomotiveCustomer ServiceArtificial Intelligence (AI)Intelligent SystemsRetailMachine LearningTelecommunicationsNatural Language ProcessingSoftware

⏳ Experience: 7+ years

🪄 Skills: LeadershipArtificial IntelligenceBusiness DevelopmentData AnalysisMachine LearningProduct ManagementSalesforceCross-functional Team LeadershipGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communication

Requirements:
  • 7+ years of experience in a customer-facing role.
  • 1-3 years of experience in a technical pre-sales role selling to large enterprises.
  • Hands-on experience with Conversational AI.
  • Highly organized with a strong work ethic.
  • Desire to meticulously prepare presentations and demos.
  • Energy, enthusiasm, and thoughtfulness in all tasks.
  • Ability to learn new technology quickly and explain solutions in terms of business value.
  • Natural problem-solver, resourceful in garnering support from others.
  • Knowledge of Salesforce.com and contact center technologies is a plus.
Responsibilities:
  • Qualify new sales opportunities by understanding customer requirements and translating them to Cresta technical requirements.
  • Partner with Sales Directors to understand prospects' situations and challenges.
  • Lead discovery calls and build product demos that solve problems for potential customers.
  • Provide insights based on experience to improve customers' contact center operations.
  • Drive adoption during proof of values by training managers and users.
  • Translate prospect use cases into tailored technical solutions and demonstrate ROI.
  • Deliver engaging product demos highlighting the value of Cresta's offerings.
  • Run ROI workshops to develop financial business case proposals.
  • Provide feedback to product management on field successes and failures.
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