HR Coordinator

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Requirements:

• 1 or more years of experience working in a Human Resources, customer service or research role.
• Stellar customer service skills with a professional sense of compassion.
• Intermediate or greater Microsoft Office suite skills.
• Excellent interpersonal, communication, and presentation skills.
• Ability to build strong relationships and work well with others.
• High level of discretion and ability to follow confidentiality policies.
• Ability to communicate with diverse audiences.
• Ability to manage multiple priorities with minimal supervision.
• Ability to work in a loud environment and handle distractions.
• Strong reading comprehension, internet navigation and research skills.
• Strong customer service skills; ability to understand complex HR issues.
• Ability to organize and manage multiple priorities urgently.
• Ability to handle heavy telephone and email volume.
• English proficiency - written and verbal.

Responsibilities:

• Answer, triage and transfer client calls with a high level of customer service.
• Manage incoming written client correspondence and phone calls.
• Assign client requests based on expertise and availability.
• Create, update, and process tickets accurately.
• Collaborate and work well with others in a sometimes loud environment.
• Communicate appointment reminders and follow-ups via email and phone.
• Research HR topics to assist the HR services team.
• Suggest content and tech improvements based on client inquiries.
• Schedule meetings and training sessions across multiple platforms.
• Maintain documentation through company systems.
• Support team members with administrative tasks.
• Assist with special projects for efficiency improvements.
• Perform other duties as assigned.