Business Travel Consultant - Hybrid/Remote - Future Opportunities

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Requirements:

• Experience: 3+ years as a Travel Consultant covering air, rail, and hotel bookings; 2+ years with GDS (Sabre, Amadeus, or Galileo) – both mandatory.
• Language: Fluency in English - mandatory; additional fluency in French, German, Spanish, or Italian is a plus.
• Customer Service: Background in contact center or customer-facing roles.
• Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce.
• Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM.
• Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues.
• Attitude: Empathetic, professional, and excellent at communicating verbally and in writing.

Responsibilities:

• Provide top-tier travel support via chat, calls, and emails.
• Maintain up-to-date knowledge on suppliers, destinations, and systems.
• Quickly assess customer needs, urgency, and preferences.
• Accurately handle hotel, flight, car, and rail bookings.
• Guide customers in self-service options on the Navan platform and app.
• Respond promptly, meeting SLA expectations.
• Follow company and customer policies, ensuring global compliance.
• Give feedback to stakeholders on goal progress and key processes.
• Participate in team meetings on products, suppliers, and industry updates.
• Stay current on travel industry best practices.
• Maintain attendance, complete assigned training, and meet performance metrics.