Business Travel Consultant - Hybrid/Remote - Future Opportunities

Posted 20 days agoViewed

💎 Seniority level: Middle, 3+ years as a Travel Consultant, 2+ years with GDS

📍 Location: Portugal

🔍 Industry: Travel

🏢 Company: Navan👥 1001-5000💰 $400,000,000 Debt Financing about 2 years ago🫂 Last layoff about 1 year agoFinancial Services Payments Software Business Travel

🗣️ Languages: English, French, German, Spanish, Italian

⏳ Experience: 3+ years as a Travel Consultant, 2+ years with GDS

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:

Experience: 3+ years as a Travel Consultant covering air, rail, and hotel bookings; 2+ years with GDS (Sabre, Amadeus, or Galileo) – both mandatory.
Language: Fluency in English - mandatory; additional fluency in French, German, Spanish, or Italian is a plus.
Customer Service: Background in contact center or customer-facing roles.
Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce.
Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM.
Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues.
Attitude: Empathetic, professional, and excellent at communicating verbally and in writing.

Responsibilities:

Provide top-tier travel support via chat, calls, and emails.
Maintain up-to-date knowledge on suppliers, destinations, and systems.
Quickly assess customer needs, urgency, and preferences.
Accurately handle hotel, flight, car, and rail bookings.
Guide customers in self-service options on the Navan platform and app.
Respond promptly, meeting SLA expectations.
Follow company and customer policies, ensuring global compliance.
Give feedback to stakeholders on goal progress and key processes.
Participate in team meetings on products, suppliers, and industry updates.
Stay current on travel industry best practices.
Maintain attendance, complete assigned training, and meet performance metrics.

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