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Care Operations Manager (Remote)

Posted 2024-12-03

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💎 Seniority level: Manager, At least 2 years

💸 Salary: 75000 - 80000 USD per year

🔍 Industry: Healthcare

🏢 Company: Pair Team👥 11-50💰 $500.0k on 2024-06-10MedicalHospitalHealth Care

⏳ Experience: At least 2 years

Requirements:
  • At least 2 years of experience managing large individual contributor teams.
  • 2+ years of experience in operations, community engagement, patient navigation, or social work.
  • Must have a quiet and HIPAA-compliant at-home work environment with reliable Internet connection and cell phone.
  • Strong understanding of cultural fluency.
  • Demonstrated experience with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder.
  • Strong technical skills with experience in CRM databases, basic Excel, Word, email, and video conferencing.
Responsibilities:
  • Build trust with team members and develop relationships as the leader.
  • Provide 1:1 management and coaching.
  • Complete bi-weekly QA audits to ensure high quality patient care.
  • Ensure timely documentation and accurate data entry.
  • Monitor performance dashboards to meet SLAs.
  • Act as first point of contact for escalations and troubleshooting.
  • Assist with new hire training and ongoing training programs.
  • Assist in the team interview process.
  • Own the auditing and upkeep of assigned pods SOPs.
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