ServiceNow Senior Business Analyst - ITAM/ITSM (India)

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Requirements:

• 4+ years of experience working in a business-related position.
• Strong knowledge of business process architecture principles for cloud-based platforms.
• Knowledge and exposure to the ServiceNow platform preferred.
• Exposure to Technology workflows, such as ITAM/ITBM desirable.
• Strong written and verbal communication skills.
• Ability to assess and mitigate risk.
• Effective facilitation, coaching and mentoring skills with ability to motivate a team.
• Strong problem-solving skills; ability to simplify complex situations.
• Strong relationship management skills with all levels.
• Ability to deliver a high degree of customer satisfaction.
• Comfortable working in a matrixed organization.
• Comfortable working with ambiguity and change.

Responsibilities:

• Conduct workshops and lead multiple implementations from a customer strategy standpoint.
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness.
• Own business requirements and agreement of priorities with clients/end users.
• Conduct impact analysis on existing business process and function.
• Produce functional specifications, wireframes, and mock-ups for delivery teams.
• Partner with technical team to conduct demos and show & tells with client end users.
• Contribute to writing test scripts including acceptance criteria.
• Facilitate testing/UAT and obtain agreement on priorities with client/end users.