Global Sector Leader

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Requirements:

• Bachelor’s Degree in Business, Account Management, or a related field; advanced degree preferred.
• 10+ years of experience in global account management or customer success, ideally within technology or consulting industries, with a focus on enterprise accounts.
• Familiarity with AI applications and trends in sectors such as healthcare, finance, or retail, and experience in driving AI transformations is a plus.
• Demonstrated ability to develop actionable plans that address client needs and drive revenue growth.
• Proven success in building long-term, high-value relationships with executive stakeholders and decision-makers.
• Ability to effectively present complex concepts to both technical and non-technical audiences.
• Experience using data to drive decision-making and improvements in customer success and account strategy.
• Strong attention to detail with the ability to manage multiple client accounts and responsibilities simultaneously.
• Ability to travel as needed to meet with clients and manage global relationships effectively.

Responsibilities:

• Develop and execute comprehensive account plans that align with client goals and company offerings, ensuring long-term client value and success.
• Set and communicate strategic objectives to maximize account potential, working with global teams to expand in emerging markets and drive revenue growth.
• Analyze client needs, industry trends, and competitive landscape to position our AI solutions effectively.
• Build and maintain strong, trusted relationships with executive stakeholders and key decision-makers across client organizations.
• Act as a primary point of contact, proactively identifying and addressing client needs, concerns, and opportunities for expansion.
• Drive customer satisfaction and retention by understanding client business objectives and aligning our solutions to support them.
• Meet and exceed sales targets and performance metrics, developing strategies to drive revenue growth through upselling, renewals, and multi-year agreements.
• Collaborate closely with sales and marketing teams to develop customized solutions and proposals that address specific client needs.
• Oversee supplier operations and service delivery, ensuring client expectations are consistently met or exceeded.
• Coordinate with internal teams—including sales, marketing, customer success, and product management—to ensure alignment and a unified approach in serving client accounts.
• Lead cross-functional initiatives such as customer journey mapping, product feedback sessions, and service improvement projects.
• Align client goals with our company’s strategic objectives, ensuring our AI solutions support customer success and deliver measurable impact.
• Develop and implement initiatives to improve customer engagement, satisfaction, and loyalty across key accounts.
• Mentor and train junior team members, sharing best practices in client management and AI consulting.
• Conduct training sessions to ensure team alignment with strategic goals, sales methodologies, and customer success principles.