Head of Solution Engineering, SMB, Brazil, Remote

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Requirements:

• Bachelor's or Master’s degree.
• 6+ years of experience in solution engineering, technical sales, or similar roles within SaaS companies.
• Strong technical background with experience in web infrastructure, web analytics, and data management.
• Proven CRM and integration experience (Salesforce, Hubspot).
• Familiarity with front-end development technologies (JS/HTML/CSS).
• Exceptional communication and presentation skills, capable of engaging both technical and non-technical stakeholders.
• Demonstrated ability to develop strong relationships with customers and internal teams.
• Able to thrive in a fast-paced, dynamic environment and solve complex technical challenges creatively.
• Adept at managing a (remote) team and fostering a collaborative environment.
• Experience in international settings, especially with teams in Eastern Europe, is preferred.

Responsibilities:

• Manage the MM & SMB SE team, focusing on enhancing the efficiency of presales activities and the onboarding process.
• Collaborate closely with sales and customer success teams to develop and execute strategies that drive revenue growth.
• Monitor and provide close oversight on MM and SMB deals to ensure successful execution and risk management.
• Maintain and develop relationships with key stakeholders across customer organizations.
• Oversee the preparation and completion of RFPs.
• Track and monitor KPIs for the LATAM team to ensure performance aligns with organizational goals.
• Recruit, train, and mentor team members, focusing on continuous improvement of processes and tools.
• Navigate complex project challenges to ensure timely and successful delivery of solutions.