Norwegian Speaking Emergency Roadside / Automotive Assistance - Remote in Greece

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Requirements:

• Fluency in Norwegian and English, both written and spoken.
• Knowledge of Greek is an advantage.
• Prior experience in customer service, emergency response, or automotive services is preferred.
• Strong analytical and problem-solving abilities.
• Excellent communication skills with emphasis on customer care.
• Ability to work independently in a remote setting.
• Proficient in computer systems and digital communication tools.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Responsibilities:

• Respond quickly to emergency calls from Norwegian-speaking clients.
• Evaluate vehicle problems and provide effective solutions.
• Maintain empathetic communication with customers throughout the assistance process.
• Document all service interactions in accordance with company protocols.
• Collaborate with local service providers and emergency services.
• Strive for high customer satisfaction through reliable support.
• Stay updated on company guidelines and local regulations.