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Part-Time German Player Support

Posted 2024-11-30

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💎 Seniority level: Entry

📍 Location: Romania, GMT, NOT STATED

🔍 Industry: Gaming

🏢 Company: PTW

🗣️ Languages: German, English

🪄 Skills: Data AnalysisGame DesignGame DevelopmentData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:
  • Fluency in German and English, particularly in reading and writing.
  • Excellent attention to detail and strong communication skills.
  • Self-motivated with a proactive attitude and ability to work within a multilingual team.
  • Logical and methodical approach with good analytical and problem-solving skills.
  • Knowledge of computers and technical issues related to game consoles/PCs.
  • Experience in playing console and/or PC gaming is advantageous.
  • Ability to attend two weeks of full-time training.
  • PC Requirements: specific internet speed, RAM, operating system, processor, display resolution, and equipment.
Responsibilities:
  • Ensuring customers' queries are answered with the aim of a first-time resolution while maintaining professionalism.
  • Responding to queries within agreed response times and providing priority solutions while protecting confidentiality.
  • Resolving technical issues raised by customers primarily via live chat, with training for telephone communication.
  • Maintaining a dedicated service focused on exceptional responses and quality.
  • Collaborating with colleagues to identify trends in customer queries.
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