Part-Time German Player Support

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Requirements:

• Fluency in German and English, particularly in reading and writing.
• Excellent attention to detail and strong communication skills.
• Self-motivated with a proactive attitude and ability to work within a multilingual team.
• Logical and methodical approach with good analytical and problem-solving skills.
• Knowledge of computers and technical issues related to game consoles/PCs.
• Experience in playing console and/or PC gaming is advantageous.
• Ability to attend two weeks of full-time training.
• PC Requirements: specific internet speed, RAM, operating system, processor, display resolution, and equipment.

Responsibilities:

• Ensuring customers' queries are answered with the aim of a first-time resolution while maintaining professionalism.
• Responding to queries within agreed response times and providing priority solutions while protecting confidentiality.
• Resolving technical issues raised by customers primarily via live chat, with training for telephone communication.
• Maintaining a dedicated service focused on exceptional responses and quality.
• Collaborating with colleagues to identify trends in customer queries.