Customer Solutions Marketing Manager

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Requirements:

• Bachelor's degree in marketing or a related field, or equivalent experience.
• At least 5 years of demonstrated experience in demand generation or customer campaigns.
• Proven track record of collaboration with cross-functional teams.
• Experience managing projects with tight deadlines in fast-paced environments.
• Superior verbal and written communication skills for clear concept presentation.
• Ability to balance analytical skills with creative approaches.
• Strong understanding of the customer journey, lifecycle management, and data analytics.
• Experience with complex MarTech stacks such as Marketo, SFDC, and 6Sense.
• Familiarity with ABM tools like 6Sense, Drift, Mutiny, and Uberflip.

Responsibilities:

• Identify areas of opportunity using customer data to build campaigns for adoption, retention, and renewal.
• Manage integrated campaigns with customer success, account management, and product teams.
• Lead marketers through campaign preparation, segmenting customers, content creation, and metrics.
• Align stakeholders on campaign messaging and provide updates on performance and results.
• Partner with customer teams to enhance customer experiences throughout their lifecycle.
• Develop a customer advocacy strategy to support demand efforts.
• Prioritize customer accounts annually for targeted efforts.
• Optimize global marketing activities using data analytics.