Remote Veterinary Technician

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Requirements:

• 3+ years experience as a veterinary technician.
• Ability to work from home with reliable access to a functional desktop computer or laptop (Mac or PC only).
• High-speed internet access (at least 50 mbps).
• A quiet and distraction-free environment for focused client conversations.
• High comfort level typing, navigating multiple computer programs, and speaking on the phone.
• Excellent written and verbal communication skills.
• High attention to detail and ability to multitask with accuracy and efficiency.

Responsibilities:

• Answer a high volume of client communications including calls, emails, and medical record messages.
• Review and discuss diagnostic results with owners.
• Approve medication requisitions through online portals.
• Triage patient cases and determine if clinic visits are necessary.
• Route calls to clinic team members if needed.
• Assist with various administrative tasks.
• Utilize Zendesk and Vetspire for calls, emails & notes.
• Utilize Slack to communicate with our in-clinic teams and virtual care coordinators.