Japanese Speaking Technical Support for Luxury Vehicles - Remote in Greece

Posted 26 days agoViewed

💎 Seniority level: Experience preferred

📍 Location: Thessaloniki, Central Macedonia, Greece, Heraklion, Crete, Greece, Patras, Western Greece, Greece, Athens, Attica, Greece, Larissa, Thessalia, Greece

🔍 Industry: Automotive

🏢 Company: The House Of Mercier

🗣️ Languages: Japanese, English

⏳ Experience: Experience preferred

🪄 Skills: Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentationInterpersonal skillsFluency in EnglishTechnical support

Requirements:

Fluency in Japanese and English, both written and spoken.
Experience in technical support, customer service, or automotive industries is preferred.
Strong analytical skills and problem-solving ability.
Excellent communication and interpersonal skills to support diverse customer needs.
Familiarity with customer support software and ticketing systems.
Ability to work independently in a remote environment and manage time effectively.
A strong understanding of luxury vehicles and automotive technology is highly desirable.

Responsibilities:

Deliver outstanding technical support to Japanese-speaking customers via phone, email, and online chat.
Diagnose and resolve a range of technical issues related to luxury vehicles.
Maintain accurate records of customer interactions and support cases in our customer relationship management (CRM) system.
Educate customers on vehicle features, operational guidelines, and maintenance best practices.
Collaborate with technical teams and stakeholders to resolve complex inquiries and provide feedback on customer needs.
Create and update support documentation and resources in Japanese to assist customers.
Conduct follow-ups with customers to ensure satisfaction and address any lingering concerns.

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