German Speaking Representative for Car Rental Service - Remote in Greece

Posted 26 days agoViewed

💎 Seniority level: Experience in customer service, particularly in the car rental or hospitality industry is advantageous.

📍 Location: Greece

🔍 Industry: Car Rental Service

🏢 Company: The House Of Mercier

🗣️ Languages: German, English

⏳ Experience: Experience in customer service, particularly in the car rental or hospitality industry is advantageous.

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingExcellent communication skills

Requirements:

Proficiency in German and English, both written and spoken.
Experience in customer service, particularly in the car rental or hospitality industry is advantageous.
Excellent communication skills and a strong commitment to customer satisfaction.
Ability to thrive in a remote work environment and manage multiple priorities efficiently.
Strong problem-solving abilities and attention to detail.
Familiarity with CRM software and online booking platforms.
A team-oriented mindset with a proactive approach to work.

Responsibilities:

Assist German-speaking clients via various communication channels regarding car rental services.
Provide comprehensive information on rental policies, vehicle options, and pricing structures.
Manage and process car rental bookings and related transactions efficiently.
Address customer concerns promptly and skillfully to ensure satisfaction.
Work collaboratively with operations and fleet management teams to ensure service delivery meets client expectations.
Maintain accurate records of customer interactions and feedback to improve services continually.
Keep abreast of market trends and competitor offerings to provide informed recommendations to customers.

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