Italian Speaking Customer Service for Car Rental Service - Remote in Greece

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Requirements:

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer service, preferably in the travel or automotive sector.
• Excellent communication and customer relation skills.
• Strong problem-solving abilities with a customer-focused mindset.
• Ability to work independently and manage time effectively in a remote working environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varying shifts, including weekends if required.

Responsibilities:

• Provide excellent customer service to Italian-speaking clients via phone, email, and chat, assisting with reservations, inquiries, and support.
• Resolve customer concerns and technical issues related to car rentals efficiently and professionally.
• Document customer interactions accurately, keeping comprehensive records and ensuring timely follow-up.
• Collaborate with internal teams to address and resolve complex customer requests and problems.
• Stay informed about the latest offerings, promotions, and services to effectively inform customers.
• Achieve and maintain high levels of customer satisfaction through effective communication and service.
• Engage in ongoing training sessions to improve product knowledge and enhance service skills.